Today’s technology moves fast while enterprises traditionally don’t. Enterprise organizations that optimize their business processes and information technology resources are more likely to maximize their mission effectiveness. The IT Roadmap is critical to operational efficiency and business success.
This takes strategy and expertise- and Edgewater offers both.
Edgewater focuses on the alignment of the business and technology needs of our clients in order to improve performance, preserve investments and deliver on modernization and digital transformation needs. We use well-defined IT management and governance processes to partner with our clients to achieve value and reinforce industry best practices.
We have capabilities across the Enterprise IT ecosystem to help your organization achieve your mission. We can assist with an assessment of your current capabilities or step right in and deliver operational management and oversight to your existing team while creating a roadmap to the future.
Enterprise IT Assessment
Managed IT Operations
The Challenge: A federal government field office required a more advanced and supportable network that would allow federal employees and contractors located at the main field office and remote locations to have access to all supported network and desktop functions, no matter where they were located. The challenge required Edgewater to implement cost-effective solutions that consolidated licensing, improved performance and security, and expanded and standardized technology for all users.
The Solution: The Edgewater team analyzed and determined the requirements, evaluated and tested various technologies, and created solutions to connect more than 40 virtual and non-virtual Windows and Linux servers, 450+ desktops, 100+ network and stand-alone printers, 60+ switches and routers, 10+ firewalls, and secure remote access capabilities. Edgewater also helped design and implement email, file services, network and storage devices, security devices and tools, SQL Server and Oracle databases, mission applications, printers, scanners, plotters, desktops, laptops and secure mobile devices (Blackberry, iPhones, iPads, etc.).
The Outcome: Successful implementation of robust, cost-effective, secure, and reliable network and desktop operational environment that provided new and consistent functionality to the remote sites and allowed the staff to be productive from any work location.
“We are very pleased with our network and desktop capabilities, performance and security. Please keep doing what you have been doing.”
- Federal IT Manager
The Challenge: The Federal Government, specifically the General Services Administration (GSA) mandated the use of a Government-Wide Travel System to implement a standardized/ effective travel system for all agencies to use that complied with all Federal Government travel policies and promoted online travel efficiencies. Edgewater was tasked to assist the Department of Energy (DOE) with their migration of its existing enterprise travel system to the latest E-Government Travel System (ETS).
The Solution: Edgewater provided functional and technical expertise to support the successful migration and implementation of ETS1 (GOVTRIP). The same Edgewater resources also supported the migration to ETS2 (CONCUR), which included data migration, user training, and on-going tier 1 and tier 2 travel help desk support.
The Outcome: Successful migration and implementation of CONCUR at DOE for over 12,000 users in 27 program/staff offices and 14 field offices.
Thank you for all you have done. Your attentiveness to the Office of the Secretary over the years is an example of your strong commitment to excellence and accuracy to keep the travel for the Department running smoothly.
- Senior Level Travel Coordinator
The Challenge: Edgewater’s federal client was faced with infrastructure technology that was not meeting business demand, was causing unproductive downtime for users and missed deadlines for critical deliverables. The infrastructure issue also impeded progress of several development/ modernization projects, resulting is missed “go live” schedules. In addition, with many stakeholders and 3rd parties effected, the client was having trouble managing operations to achieve the desired results.
The Solution: The Edgewater team took a leadership position on the program and established a cross-team plan to identify and prioritize the issues and identified the steps to mitigate them. This involved bringing in network management and monitoring tools to monitor performance and provide alerts as well as establish an approach for mitigation. The solution involved setting up a process for communication including regular team reviews to track results and ensure issue resolution.
The Outcome: As the direct result of Edgewater’s leadership the performance of the modernized system quickly began to increase resulting in user satisfaction/acceptance and on-time deliverables. The ongoing usage of monitoring tools and performance alerts allowed the team to proactively address potential issues in a timely manner and significantly reduced system downtime. Data integrations, which previously could take hours, became more efficient as to take minutes, and in some cases only seconds. As a result of Edgewater’s ability to lead/guide the group of contractors from multiple contracts through the successful resolution of the performance issues, the client asked for dedicated Edgewater leadership for the matrixed team.
Edgewater leaders are solution based; they don’t get caught up in who caused the issue.”
- Federal Team Lead
The Challenge: Due to the severity of COVID-19, Edgewater’s Department of Energy Contractor Managed and Operated Facility client was forced to mandate off-site remote work for the near 800 resources where most of the workforce worked primarily at the field office location and were not set-up to access systems remotely
The Solution: In a very short timeframe, the Edgewater team worked diligently to increase appliance and licensing capacity for all users and implemented solutions to support remote work efforts. Edgewater used a combination of technologies including RSA, PIV, Juniper Pulse Secure, VMware and cloud technologies to allow users to access systems. In those situations where users did not have appropriate devices for remote access, the Edgewater team issued zero client devices, which were reconfigured for internal use and deployed to all users in need.
The Outcome: All users were able to access systems remotely within one week and continue to support the critical Department of Energy Contractor Managed and Operated Facility mission of managing our country’s nuclear waste.