Technology and business systems are increasingly interconnected, powerful, and complex. To align systems’ capabilities with the core business needs of federal organizations takes intelligent strategy and tactical expertise.
That’s what Edgewater brings.
Starting from a thorough understanding of organizational mission objectives, we focus on the people, process and technology to ask the following questions:
Is my organization optimized for success?
Do I have the right people in the right roles?
Do my processes align with my business objective?
Am I leveraging technology?
Following this assessment, we focus on closing the gaps and defining a successful future state with established priorities. Whether it’s a full organizational digital transformation or a department-specific workflow issue, our BPO methodology helps our clients establish a roadmap for successful process improvement and business transformation results.
Current State Analysis
New Process Design
A staff office at a Cabinet-level federal agency provided Edgewater with a task to perform a needs analysis on a very inefficient 20-year-old system and with outdated manual processes and cyber security vulnerabilities. The client specifically requested Edgewater to document the “as is” environment and processes and recommend a “to be” environment and processes that would meet the mission requirements with a secure system solution using updated technology and more efficient business processes. Change management also posed a significant challenge because the users were comfortable with the current system and were not concerned about the cyber security vulnerabilities.