The Federal Government, specifically the General Services Administration (GSA) mandated the use of a Government-Wide Travel System to implement a standardized/ effective travel system for all agencies to use that complied with all Federal Government travel policies and promoted online travel efficiencies. Edgewater was tasked to assist the Department of Energy (DOE) with their migration of its existing enterprise travel system to the latest E-Government Travel System (ETS).
A federal government field office required a more advanced and supportable network that would allow federal employees and contractors located at the main field office and remote locations to have access to all supported network and desktop functions, no matter where they were located. The challenge required Edgewater to implement cost-effective solutions that consolidated licensing, improved performance and security, and expanded and standardized technology for all users.
A staff office at a Cabinet-level federal agency provided Edgewater with a task to perform a needs analysis on a very inefficient 20-year-old system and with outdated manual processes and cyber security vulnerabilities. The client specifically requested Edgewater to document the “as is” environment and processes and recommend a “to be” environment and processes that would meet the mission requirements with a secure system solution using updated technology and more efficient business processes. Change management also posed a significant challenge because the users were comfortable with the current system and were not concerned about the cyber security vulnerabilities.
Erickson Living, a national leader in developing and managing continuing care retirement communities, was looking for a partner to help rapidly develop a system to manage information relating to the impact of COVID-19 across their communities. With the rapid rise of the COVID-19 and the at-risk population within the communities, Erickson Living needed an incident operating platform that would allow their managed communities to easily enter information regarding supplies, staffing levels, and critical enterprise initiatives and for management to review and quickly analyze key data points.