Leadership and Collaboration Improve System Performance

The Challenge: Edgewater’s federal client was faced with infrastructure technology that was not meeting business demand, was causing unproductive downtime for users and missed deadlines for critical deliverables. The infrastructure issue also impeded progress of several development/ modernization projects, resulting is missed “go live” schedules. In addition, with many stakeholders and 3rd parties effected, the client was having trouble managing operations to achieve the desired results.

The Solution: The Edgewater team took a leadership position on the program and established a cross-team plan to identify and prioritize the issues and identified the steps to mitigate them. This involved bringing in network management and monitoring tools to monitor performance and provide alerts as well as establish an approach for mitigation. The solution involved setting up a process for communication including regular team reviews to track results and ensure issue resolution.

The Outcome: As the direct result of Edgewater’s leadership the performance of the modernized system quickly began to increase resulting in user satisfaction/acceptance and on-time deliverables. The ongoing usage of monitoring tools and performance alerts allowed the team to proactively address potential issues in a timely manner and significantly reduced system downtime. Data integrations, which previously could take hours, became more efficient as to take minutes, and in some cases only seconds. As a result of Edgewater’s ability to lead/guide the group of contractors from multiple contracts through the successful resolution of the performance issues, the client asked for dedicated Edgewater leadership for the matrixed team.

Edgewater leaders are solution based; they don’t get caught up in who caused the issue.”
- Federal Team Lead

Systems Engineering and Conversion to a Continuous Evaluation System for DOE Federal and Contractor Clearance Population

The Challenge: Due to a mandate from the Security Executive Agent, federal agencies were required to enroll their cleared population into a “continuous” evaluation system provided by the federal government. The deadline for 100% enrollment of the federal cleared population by January 1, 2021, created a significant challenge for the Department of Energy (DOE). Our DOE client chose the ODNI CES as their provider and partner for this mandated service and Edgewater was tasked to complete the conversion.

The Solution: Edgewater began working with the ODNI technical team in January 2019 and used a phased approach to establish a plan for the migration of the cleared resources to the new system. This included designing and developing technology solutions to assist in both data and process migration- as well as quality checkpoints to ensure the process went smoothly. This system allowed DOE adjudicative sites to perform “deferred” periodic investigations, thus saving time and money for the department. It supports DOE’s posture in moving toward “continuous vetting” (CV) under the new “Trusted Workforce 2.0” counterintelligence strategy for personnel security across the government.

The Outcome: In November of 2019, DOE reached 100% enrollment, with over 90,000 active clearance holders enrolled. DOE was the first of 29 departments/agencies, who have opted-in to use the ODNI system, to reach 100% enrollment. With the completion of the first phase, Edgewater then moved to un-enrolling clearance holders further increasing compliance with security and clearance mandates. The client was very pleased with the results and requested Edgewater to continue the enrollment process for the life of the contract.

Network Re-Design and Engineering Improves Security, Reliability and Efficiency

The Challenge: A federal government field office required a more advanced and supportable network that would allow federal employees and contractors located at the main field office and remote locations to have access to all supported network and desktop functions, no matter where they were located. The challenge required Edgewater to implement cost-effective solutions that consolidated licensing, improved performance and security, and expanded and standardized technology for all users.

The Solution: The Edgewater team analyzed and determined the requirements, evaluated and tested various technologies, and created solutions to connect more than 40 virtual and non-virtual Windows and Linux servers, 450+ desktops, 100+ network and stand-alone printers, 60+ switches and routers, 10+ firewalls, and secure remote access capabilities. Edgewater also helped design and implement email, file services, network and storage devices, security devices and tools, SQL Server and Oracle databases, mission applications, printers, scanners, plotters, desktops, laptops and secure mobile devices (Blackberry, iPhones, iPads, etc.).

The Outcome: Successful implementation of robust, cost-effective, secure, and reliable network and desktop operational environment that provided new and consistent functionality to the remote sites and allowed the staff to be productive from any work location.

“We are very pleased with our network and desktop capabilities, performance and security. Please keep doing what you have been doing.”
- Federal IT Manager

Erickson Living Communities – COVID-19 Tracking System

The Challenge: Erickson Living, a national leader in developing and managing continuing care retirement communities, was looking for a partner to help rapidly develop a system to manage information relating to the impact of COVID-19 across their communities. With the rapid rise of the COVID-19 and the at-risk population within the communities, Erickson Living needed an incident operating platform that would allow their managed communities to easily enter information regarding supplies, staffing levels, and critical enterprise initiatives and for management to review and quickly analyze key data points.

The Solution: Erickson Living Information Technology professionals worked with Edgewater to develop and deploy this application throughout their organization. The COVID-19 reporting application utilizes industry leading technologies to collect, store and report the information including ReactJS, Amazon Web Services (AWS) and Amazon QuickSight. Using Amazon's rich data analysis tool QuickSight, Edgewater developed dashboards that display key measures, targets, and trends for tracking.

The Outcome: Users at Erickson Living managed communities are entering required information into the online forms daily and that data is presented to key Erickson Living stakeholders to support decision-making. This system has become a mission- critical tool in Erickson Living’s proactive measures to keep residents and staff safe throughout the pandemic.

Seamless Migration to Government-Wide Travel System

The Challenge: The Federal Government, specifically the General Services Administration (GSA) mandated the use of a Government-Wide Travel System to implement a standardized/ effective travel system for all agencies to use that complied with all Federal Government travel policies and promoted online travel efficiencies. Edgewater was tasked to assist the Department of Energy (DOE) with their migration of its existing enterprise travel system to the latest E-Government Travel System (ETS).

The Solution: Edgewater provided functional and technical expertise to support the successful migration and implementation of ETS1 (GOVTRIP). The same Edgewater resources also supported the migration to ETS2 (CONCUR), which included data migration, user training, and on-going tier 1 and tier 2 travel help desk support.

The Outcome: Successful migration and implementation of CONCUR at DOE for over 12,000 users in 27 program/staff offices and 14 field offices.

Thank you for all you have done. Your attentiveness to the Office of the Secretary over the years is an example of your strong commitment to excellence and accuracy to keep the travel for the Department running smoothly.
- Senior Level Travel Coordinator

Implementation of Agile Methodologies

The Challenge: Historically, the Environment, Health, Safety and Security Associate Undersecretary (EHSS/AU) Web Database Systems Reporting Database System (RDS/WDS) development and support teams were not using a structured methodology for development and support of software applications. Federal managers tasked individual developers as needed without ever considering the “big picture” or any type of structured backlog. Priorities changed daily, resulting in a lot of churn and a significant loss of productivity. The thrashing caused by conflicting priorities and unreasonable deadlines resulted in low staff morale. After being awarded the contract and discovering the current state, the Edgewater team determined the need to institute processes for intake and prioritization of work, coupled with a rigorous development and release methodologies in order to promote improved software development while simultaneously greatly increasing transparency for stakeholders.

The Solution: Edgewater instituted Agile processes and worked with the customers on training, adoption and utilization of the revised methodology. Edgewater took a two-pronged Agile approach to the problem: The use of Kanban for software maintenance and the use of Scrum for new software development. Kanban provided complete transparency into the effort and prioritization of all maintenance tasks as well as a mature process for time-boxing and reporting on those tasks while Scrum allowed the team to establish and manage a backlog and measure velocity in 2-3 week Sprints.

The Outcome: The outcomes of establishing a software development methodology using Agile were significant. Vastly improved transparency and constant communication and feedback loops between developers and stakeholders helped avoid any surprises in terms of delivery dates and changing requirements. The resulting applications were so well-received that the client requested additional Scrum Training for stakeholders of upcoming projects and now champions the approach for all software development

Outdated Systems at a Cabinet-Level Agency Are Modernized and Business Processes Optimized

The Challenge: A staff office at a Cabinet-level federal agency provided Edgewater with a task to perform a needs analysis on a very inefficient 20-year-old system and with outdated manual processes and cyber security vulnerabilities. The client specifically requested Edgewater to document the “as is” environment and processes and recommend a “to be” environment and processes that would meet the mission requirements with a secure system solution using updated technology and more efficient business processes. Change management also posed a significant challenge because the users were comfortable with the current system and were not concerned about the cyber security vulnerabilities.

The Solution: Edgewater delivered the requested needs analysis that included detailed documentation of the mission requirements and recommended a plan to replace the legacy system with a commercial off-the-shelf solution implemented in a cloud-environment. The initial task was expanded, and Edgewater was asked to implement the recommended solution and updated business processes. Edgewater provided program management and technical systems consultants to acquire the off-the-shelf solution, configure the system environment, migrate the legacy data, address change management, develop and assist with training on the new processes, and manage the overall transition/implementation.

The Outcome: The project ended with the successful retirement of the legacy systems and the seamless implementation of a new enterprise-level system application and improved business processes. The new system provided the ability for the data to directly entered by multiple users from remote sites and eliminated re-entry by the central office. This was a significant efficiency improvement that also greatly improved the quality of the data in the system. Supported off-the-shelf software in the cloud-based environment also resolved the client’s concerns regarding technology support and cyber security.

“The services and expertise provided by Edgewater were superb. They were very knowledgeable, and deliverables were on time. Thanks to their outstanding support, we were able to complete our project on time and under budget."
- Senior Federal Project Manager

Edgewater’s Department of Energy Contractor Managed and Operated Facility Team Provides Solution to Meet COVID-19 Remote Work Demand

The Challenge: Due to the severity of COVID-19, Edgewater’s Department of Energy Contractor Managed and Operated Facility client was forced to mandate off-site remote work for the near 800 resources where most of the workforce worked primarily at the field office location and were not set-up to access systems remotely

The Solution: In a very short timeframe, the Edgewater team worked diligently to increase appliance and licensing capacity for all users and implemented solutions to support remote work efforts. Edgewater used a combination of technologies including RSA, PIV, Juniper Pulse Secure, VMware and cloud technologies to allow users to access systems. In those situations where users did not have appropriate devices for remote access, the Edgewater team issued zero client devices, which were reconfigured for internal use and deployed to all users in need.

The Outcome: All users were able to access systems remotely within one week and continue to support the critical Department of Energy Contractor Managed and Operated Facility mission of managing our country’s nuclear waste.