Historically, the Environment, Health, Safety and Security Associate Undersecretary (EHSS/AU) Web Database Systems Reporting Database System (RDS/WDS) development and support teams were not using a structured methodology for development and support of software applications. Federal managers tasked individual developers as needed without ever considering the “big picture” or any type of structured backlog. Priorities changed daily, resulting in a lot of churn and a significant loss of productivity. The thrashing caused by conflicting priorities and unreasonable deadlines resulted in low staff morale. After being awarded the contract and discovering the current state, the Edgewater team determined the need to institute processes for intake and prioritization of work, coupled with a rigorous development and release methodologies in order to promote improved software development while simultaneously greatly increasing transparency for stakeholders.
Due to the severity of COVID-19, Edgewater’s Department of Energy Contractor Managed and Operated Facility client was forced to mandate off-site remote work for the near 800 resources where most of the workforce worked primarily at the field office location and were not set-up to access systems remotely
Due to a mandate from the Security Executive Agent, federal agencies were required to enroll their cleared population into a “continuous” evaluation system provided by the federal government. The deadline for 100% enrollment of the federal cleared population by January 1, 2021, created a significant challenge for the Department of Energy (DOE). Our DOE client chose the ODNI CES as their provider and partner for this mandated service and Edgewater was tasked to complete the conversion.
Edgewater’s federal client was faced with infrastructure technology that was not meeting business demand, was causing unproductive downtime for users and missed deadlines for critical deliverables. The infrastructure issue also impeded progress of several development/ modernization projects, resulting is missed “go live” schedules. In addition, with many stakeholders and 3rd parties effected, the client was having trouble managing operations to achieve the desired results.